Platform & Engineering team

Observability & SRE

Runs observability on the Grafana LGTM stack on OpenShift: instrumentation, pipelines, dashboards, SLOs and alert quality. It works with your SRE team, or runs the practice if you have none.

Who's on the team

  • Observability LeadLead

    Leads the practice and owns every approval gate.

  • Grafana Dashboards Engineer

    Builds and maintains dashboards and alerting in Grafana.

  • Loki Logs Engineer

    Works on logs in Loki and the pipelines that feed them.

  • Mimir Metrics Engineer

    Runs metrics in Mimir and their cost.

  • Observability Platform Engineer

    Watches the OpenShift platform and posts a daily cluster health digest.

  • OpenTelemetry Engineer

    Instruments services with OpenTelemetry.

  • Reliability Engineer

    Defines SLOs and reviews SLO burn and alert noise every week.

  • Tempo Traces Engineer

    Works on distributed traces in Tempo.

How a team arrives

  1. 1Import

    Arrives switched off

  2. 2Connect

    Credentials stay with you

  3. 3Discovery

    Learns how you work

  4. 4You approve

    Its plan and its limits

  5. 5Activate

    Routines switch on

Controls it works inside

  • Acts only after you approve its plan
  • You choose what waits for approval
  • A monthly budget per agent
  • No credentials in the sandbox
  • New agents join once a person approves them
  • Only the Grafana Dashboards Engineer, the Mimir Metrics Engineer, the Reliability Engineer and the Observability Lead can make changes. Every other grant is read-only.
  • No alert, dashboard, pipeline or paging change before you approve the operating plan.
  • Every page maps to a human action, and alert noise is reviewed as a budget.
More: when and where it works, and what it documents

When it works

  • Daily Cluster Health DigestWeekdays at 08:00
  • Monthly Cardinality and Cost ReviewThe 1st of each month at 09:00
  • Weekly Alert Noise ReviewFridays at 15:00
  • Weekly OpenTelemetry Coverage ReportMondays at 09:00
  • Weekly SLO Burn ReviewMondays at 10:00

Routines arrive switched off. You turn each one on.

Where it works

  • Jira
  • Cribl Stream
  • Grafana
  • Loki
  • Mimir
  • Tempo
  • OpenShift
  • Slack

Each connection is granted per agent, read-only or full. All integrations

What it documents

  • A daily cluster health digest.
  • Weekly SLO burn, alert noise and OpenTelemetry coverage reports.
  • A monthly cardinality and cost review.
All agent teams Next: Operations & Vendor Management

Onboard Observability & SRE with us.

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